Filter
Top Products
Possible Problems and Solutions
EncrypTight User Guide 225
Appliance Configuration
The ETEP cannot ping the
management workstation.
The request times out or returns an
“Operation not permitted” message.
Check whether the trusted host feature is enabled on the
ETEP.
• Check the configuration for the trusted workstation. Pings
are not allowed when the ICMP is unchecked in the trusted
host configuration.
• You can disable trusted hosts from ETEMS or by issuing
the disable-trusted-hosts CLI command.
Cannot access the ETEP
management port using SSH.
• Check the setting for the ssh-enable command. It must be
set to true.
• Enabling FIPS mode or strong password enforcement on
the ETEP causes the SSH daemon to restart, closing all
open SSH connections. After enabling either of these
features, wait 30-60 seconds before trying to re-establish
an SSH connection to the ETEP management port.
• If you used SSH to manage the ETEP prior to replacing a
certificate or entering FIPS mode, you may not be able to
establish an SSH session after the configuration change.
To correct this, clear the known host entry for your SSH
client and retry.
Symptom Explanation and possible solutions
Can’t change the management port
IP address on the appliance from
ETEMS.
• The management port IP address must be unique. In the
Appliances view, check for duplication.
• Verify that the appliance’s management port is not in use
by a CLI session or the appliance web interface.
Editing the management IP address
or date returns a status.
• Refresh the appliance status.
• If the refreshed status is still not equal, compare the
ETEMS and appliance configurations (Tools > Compare
Config to Appliance) to determine which items are
different. Make any necessary adjustments to synchronize
the two configurations.
Appliance setting is not displayed as
a configuration option in ETEMS.
• Not all features are supported in each appliance model or
software revision. Check the model number and software
version configured for the appliance, then refer to the
Factory Default tables in the configuration chapter for your
appliance model to check feature availability.
When configuring a new appliance,
changing the product family
(appliance model) causes other
configuration settings to be
discarded.
• To carry configurations forward when changing the product
family, save the configuration prior to changing the product
family.
Can’t change the appliance date or
time from ETEMS.
• When the SNTP client is enabled on the appliance, you
cannot change the appliance date or time. To modify the
date or time, disable SNTP, push the configuration to the
appliance, and then set the date (Edit > Date).
Symptom Explanation and possible solutions