GL-1010 Administrator’s Guide 211
JOB NOT LISTED IN CURRENT JOBS
Problem Description
If a job submitted to the GL-1010 does not appear in the current
jobs queue, visible from TopAccess, GL DocMon, or the copier
front panel, it is most likely a network issue or client software
installation and configuration error.
The following checklist helps you identify the source of the error
and then directs to you where you can find more information
about resolving it. If the problem persists after you have followed
all of the steps, contact your Toshiba authorized dealer for further
assistance.
Troubleshooting Checklist
Submitted Job Not in Current Jobs Queue
Possible Cause Check Yes No
For
Instructions,
Go To...
Software Error
The Job was deleted
or was unservicable.
Possibly, the job
completed before the
Current Jobs queue
could be refreshed.
1 Sometimes, the job completes
before the Current Jobs Log is
updated. When a job completes,
either successfully or with an
error, it is transferred to the Jobs
Log. Use TopAccess to view the
Jobs Log. Was the job printed?
End → Cannot Interpret
GL DocMon
Messages/
Warnings/Errors
on page 243.
Printer port
improperly
configured.
2 Does any job submitted from the
workstation appear in the Current
Jobs queue?
Next
Step
↓
→ Driver Mapped to
Wrong Port on
page 243.
Job properties are
not set correctly.
3 Does the job appear in a different
print management utility, such as
Print Manager?
Next
Step
↓
→ Printer Driver
Errors on page
243.
Network Error
Jobs are stuck in a
Novell print queue.
4 Are you using a Novell queue-
based printing mode?
Next
Step
↓
Go to
Step 8
Chapter 5,
Setting Up Novell
Printing.
5 Can you see the job using either
the PCONSOLE or NWAdmin
utility?
Next
Step
↓
→ Refer to your
Novell
documentation.
