214 GL-1010 Administrator’s Guide
This chapter also covers using the administration utility,
TopAccess, to diagnose and resolve hardware-related errors. For
more information about resolving error messages displayed on
the LCD Touch Screen, refer to Toshiba Operator’s Manual for
Copying Functions or the LCD online Help.
COMMON ERRORS
Startup Page Does Not Print
Problem Description
If a startup page does not print after powering on the digital
copier, it is a good indication that there is a problem either with
copier operation or communications between the copier and the
GL-1010. However, if the startup page does print but all the
values are “none”, it could indicate that someone pressed the
RESTORE DEFAULTS key. Reboot the contoller. If the values
are still “none”, contact your Toshiba authorized dealer for
support.
The following checklist helps you identify the source of the error
and then directs to you where you can find more information
about resolving it. If the problem persists after you have followed
all of the steps, contact Toshiba’s authorized dealer for further
assistance.
Troubleshooting Checklist
Startup Page Does Not Print
Possible Cause Check Yes No
For
Instructions,
Go To...
Miscommunication
between the copier
and the GL-1010.
1 Check the copier LCD Touch
Screen. Press the
PRINTER/
NETWORK
hard key. Does the
print/admin panel appear?
End Call Reboot the
controller to
restore
communication.
Refer to Reboot
the GL-1010 on
page 47.
