248 GL-1010 Administrator’s Guide
TWAIN DRIVER ERRORS
Cannot Find the GL-1010
Problem Description:
Cannot find GL-1010 using the Search button.
Corrective Action:
Confirm that the user workstation and GL-1010 are properly
connected to NetBIOS network. Make sure that the selected
workgroup name is correct. If the GL-1010 controller is out of
subnet in which user's workstation exists, enable access to the
GL-1010 via NetBIOS over TCP/IP by specifying the
GL-1010 machine name and IP address in WINS server or
lmhosts file in user's workstation. Then try entering the GL-1010
machine name directly in "Machine Name".
Cannot Access Twain Folder
Problem Description:
Cannot access \\GL-1010\GL_TWAIN folder from Windows
Explorer.
Corrective Action:
This network folder contains Scan to TWAIN documents and can
be accessed only using the GL Twain Driver.
Twain Driver Dialog Does Not Appear
Problem Description:
Initiated the TWAIN image acquisition mode from an
application, but the TWAIN driver dialog does not appear.
Corrective Action:
The TWAIN Driver dialog may be hidden behind other windows.
Minimize all other windows to find TWAIN Driver dialog. If the
dialog is not found, enable "Show UI" feature of TWAIN Driver
from application. See scan readme file for more detail.
Cannot Acquire Document
Problem Description:
Cannot acquire document using the Twain driver.
