242 GL-1010 Administrator’s Guide
A. Right-click on the GL DocMon taskbar icon and then select
Configure from the menu.
B. Select the Discovery tab.
C. Click Update.
The IP or IPX address of the GL-1010 should appear in the
IP/IPX Address column. If it shows “Unknown”, you will be
prompted to locate and select it the next time the printer is
accessed.
4 If the IP/IPX address displayed in the Discovery page is
correct, and the broken connection persists, ‘ping’ to that IP
address to see if the GL-1010 responds.
5 In the unlikely event that the GL-1010 does not return a
response to the ‘ping’ command, reboot the GL-1010 from
the front panel of the copier.
A. Press the Printer/Network hardkey on the front panel.
B. From the Print tab, press the Reboot softkey.
C. Press Yes to confirm that you want to reboot the controller.
Cannot View Job in GL DocMon Print Queue
Problem Description
After submitting a job to print, there are several reasons why you
may not see the job in the print queue:
1 Wrong device selected.
2 The job is queued on the Windows NT print spooler.
3 The job may be held in the Novell print queue.
4 A copier error prevents printing.
Corrective Action
1 Check the device location to see if there really should be any
jobs listed.
2 Check the Jobs Log in TopAccess to see if the status of the
job is listed as Done, Deleted, or Unserviceable. If the job is
very small, it may have already been serviced and moved to
the Jobs Log as a terminated job. Furthermore, if the job was
unserviceable for some reason, it will no longer be listed
under Current Jobs.
