GL-1010 Administrator’s Guide 249
Corrective Action:
The GL Twain Driver is carefully tested with several TWAIN
compliant applications. Some applications need to be configured
to connect to the GL Twain Driver. See scan readme file for
supported applications and configuration tips.
B/W Image Reversed.
Problem Description:
Image acquired but the black and white of the image is reversed.
Corrective Action:
Some application may handled Black and White pixilation
incorrectly. Enable the "Reverse Image" option from the
application and try again.
Cannot Acquire Multi-Page Document
Problem Description:
Cannot acquire multipage document from application.
Corrective Action:
Some applications do not support multipage scan from TWAIN
I/F, or need to be configured to acquire multipage. See readme
file on e-STUDIO GL-1010 Scanner Client CD-ROM.
Cannot Open a Password Protected Folder or
Document
Problem Description:
A Folder or Document is password protected and you don't know
which password to apply.
Corrective Action:
The Folder password is same as corresponding Template Group's
password. And document passwords are the same as
corresponding Template's password. If the group’s password
changes, the corresponding TWAIN Folder password changes
also. On the other hand, document passwords remain the same as
the Template password when the document is scanned originally,
even if the template password changes subsequently.
