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ETEMS Troubleshooting
226 EncrypTight User Guide
Pushing Configurations
Status Indicators
Symptom Explanation and possible solutions
New configuration isn’t active on the
appliance.
• In the Appliances view, select the appliance and refresh its
status.
• Some configuration changes require an appliance reboot to
take effect. If the appliance status is , reboot the
appliance (Tools > Reboot).
• If the ETEMS and appliance configurations are not equal,
compare the configurations (Tools > Compare Config to
Appliance) to determine the differences. Make any
necessary adjustments to synchronize the two
configurations.
After pushing a configuration to an
appliance the ETEMS and appliance
configurations are .
• Compare the configurations (Tools > Compare Config to
Appliance) to determine the differences.
Can’t push a configuration to an
appliance.
• Verify appliance reachability (see “Appliance Unreachable”
on page 224).
Error communicating with the
appliance. Read timed out.
• The connection between ETEMS and the appliance has
timed out. Check the communication timeout setting (Edit >
Preferences) and increase if necessary.
Symptom Explanation and possible solutions
ETEMS and appliance
configurations are not equal .
• Compare the ETEMS configuration to the appliance (Tools
> Compare Config to Appliance). Do one of the following:
1) Copy appliance configuration settings to ETEMS or 2)
Push the ETEMS configuration to the appliance.
Appliance requires a reboot . • Some configuration changes require an appliance reboot to
take effect (Tools > Reboot).
Policies need to be reloaded . • The policies on the appliance have changed and require a
reload to take effect (Tools > Reload Policies).
Appliance unmanageable . • Check for a version incompatibility between the appliance
model, software version, and EncrypTight. If you have a
version incompatibility, delete the appliance configuration
from ETEMS, then reenter it as a New Appliance with a
supported configuration. See the EncrypTight Release
Notes for a compatibility matrix.
• Check the ETEMS log (View > Application Log). If the log
message indicates a runtime exception, contact Customer
Support.
Status unknown ? • ETEMS has not yet queried the appliance status, or
ETEMS is unable to communicate with the appliance (see
“Appliance Unreachable” on page 224).
Appliance problem . • The appliance is in an error state. See the user
documentation for your appliance for troubleshooting
information.