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EncrypTight User Guide 237
18 ETPM and ETKMS Troubleshooting
This section provides information to help you with ETPM and ETKMS problem resolution, including:
● Learning About Problems
● ETKMS Troubleshooting Tools
● PEP Troubleshooting Tools
● Troubleshooting Policies
● Solving Network Connectivity Problems
● Modifying EncrypTight Timing Parameters
● Certificate Implementation Errors
Learning About Problems
Troubleshooting the EncrypTight system should start with the status monitoring feature on the Policy
Manager (ETPM). Log files in ETPM, on the ETKMS, and on the PEPs can further aid support and IT
personnel in locating problem areas.
External ETKMSs and the PEPs include other troubleshooting aids. For complete information about
troubleshooting PEPs, see the documentation for the PEPs that you use.
This section includes the following topics:
● “Monitoring Status” on page 237
● “Symptoms and Solutions” on page 238
● “Viewing Log Files” on page 241
Monitoring Status
As soon as you deploy the policies, the ETPM status indicators change to yellow momentarily. When the
policies are successfully deployed, the status indicators change to green. The status indicator shown next
to the policy name reflects the overall status of all the components that constitute the policy. To see the
status of the individual components, expand the policy tree. Table 65 lists each of the possible status
indicators.