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Model PH61 Troubleshooting Guide
Section 8 Troubleshooting Guide
Problem Probable Cause Corrective Action
All four LED's are
flashing.
The freezer is locked. See soft lock and hard lock information.
Soft lock message
appears on LCD.
More than 24 hours since
the last HEAT cycle.
The freezer must go through a HEAT cycle every 24
hours. The freezer must now be disassembled and
brush cleaned or placed in a heat cycle.
The power switch is in
the OFF position.
The power switch must be in the ON position. The
freezer must now be disassembled and brush cleaned or
placed in a heat cycle.
The freezer is not in the
AUTO mode.
The freezer must be in the AUTO mode. Freezer must
now be disassembled and brush cleaned or placed in a
heat cycle.
Mix out condition. The level of mix in the mix hopper must be above the
mix low probe. The freezer must now be disassembled
and brush cleaned or placed in a heat cycle.
The agitator is not
installed.
The agitator must be cleaned and installed before
starting the HEAT cycle. The freezer must now be
disassembled and brush cleaned.
The agitator is not
rotating.
The agitator must be cleaned before starting the HEAT
cycle. Disassemble the freezer and brush clean.
An equipment fault has
occurred.
See Screen “H” in the Operator's Menu to determine the
cause.
Hard lock message
appears on the LCD.
A barrel or hopper
thermistor is faulty.
Call a service technician.
More than 14 days since
the last brush cleaning.
The freezer must be disassembled and brush cleaned
every 14 days.
No product is being
dispensed.
Low on mix. The MIX
OUT light is ON.
Add mix to the mix hopper.
The power switch is in
the OFF position.
Place the power switch to ON and press the AUTO key.
Freeze-up in mix inlet
hole.
Call service technician.
Beater motor is out on
reset.
Clear the tone. Allow the beater motor to cool. Place the
power switch to OFF. Press the reset button firmly,
place the power switch to ON and press the WASH key.
Open the side access panel and observe that the drive
shaft is turning CLOCKWISE as viewed from the front of
the machine. Press the AUTO key to return to the AUTO
mode. If the beater motor should go OFF on reset again,
call service technician.