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Model PH61Troubleshooting Guide
Problem Corrective ActionProbable Cause
No product is being
dispensed. (Cont'd.)
Air/mix pump is
incorrectly assembled or
improperly lubricated.
Follow assembly procedures carefully.
The mix pump ball crank
is broken.
Call service technician.
The pump motor is not
activated.
Push the reset button. The draw valve must be fully
opened to activate the pump motor.
The product is too thick. Not enough syrup - 1 fl.
oz. (30 ml.) in 5 seconds.
Calibrate the syrups. Check that the syrup tanks have
an adequate syrup supply.
Insufficient mix in the
freezing cylinder.
Check the air/mix pump assembly.
Improper priming
procedures.
Drain the freezing cylinder and re-prime the machine.
Air/mix pump incorrectly
assembled.
Follow assembly procedures carefully.
The viscosity control is
set too cold.
Call service technician.
Freeze-up in mix inlet
hole.
Call service technician.
Product is too soft. Too much syrup - 1 fl. oz.
(30 ml.) in 5 seconds.
Calibrate syrups.
Outdrawing capacity of
freezing cylinder.
Continuous draw rate is approximately one 16 oz. (473
ml.) shake by volume every 15-20 seconds.
Inadequate air space. Minimum of 6” (152 mm) air space around all sides.
Dirty condenser or air
filters on air cooled units.
Clean regularly.
Inadequate water supply
on water cooled units.
Check the water supply. Check the water lines for leaks
or kinks.
Bad scraper blades. Replace the scraper blades.
The viscosity control is
set too warm.
Call service technician.
Air passage is blocked in
the pump.
Brush clean the pump components and reassemble.