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Model PH61 Troubleshooting Guide
Problem Corrective ActionProbable Cause
The mix in the hopper is
too warm.
Hopper cover is not in
position.
Clean the hopper cover and place in position.
The agitator is not
installed.
Clean the agitator and install.
The hopper temperature
is out of adjustment.
Call service technician.
The mix in hopper is too
cold.
The hopper temperature
is out of adjustment.
Call service technician.
Product is collecting on
top of draw valve.
Inadequate lubrication of
spinner shaft or seal.
Lubricate properly.
Spinner shaft seal is
missing or worn.
Install or replace the spinner shaft seal.
Product is collecting on
top of the freezer door.
The top o-ring on draw
valve is improperly
lubricated or worn.
Lubricate properly or replace the o-ring.
Excessive mix leakage
from the bottom of door
spout.
Bottom o-ring on draw
valve is improperly
lubricated or worn.
Lubricate properly or replace the o-ring.
Excessive mix leakage
into the long drip pan.
The seal on drive shaft is
improperly lubricated or
worn.
Lubricate properly or replace the seal.
The seal is installed
inside-out on the drive
shaft.
Install correctly.
Worn or missing o-rings
on pump drive shaft.
Install or replace the o-rings.
Inadequate lubrication of
the drive shaft.
Lubricate properly.
The drive shaft and
beater assembly work
forward.
Call service technician.
Worn rear shell bearing. Call service technician.
Gear box out of
alignment.
Call service technician.