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ETEMS Troubleshooting
228 EncrypTight User Guide
Figure 88 Tools preferences
To change the default ping tool:
1 In the Edit menu, click Preferences.
2Click ETEMS to expand the tree, and then click Tools (Figure 88).
3 In the Tools window, browse to the location of the ping executable that you want to use.
4 Optional. Enter arguments to use with the ping command.
5Click Apply, and then click OK.
Retrieving Appliance Log Files
You can retrieve and view log files from any appliance managed by ETEMS. Upon receiving a command
from ETEMS, the selected appliances send their log files to the FTP server. on the management
workstation.
When retrieving log files from ETEP 1.6 and later appliances, you have the option of using FTP or SFTP
for secure file transfer. If you choose SFTP as the connection method, all of the selected appliances must
support SFTP.
When retrieving appliance log files, ETEMS combines all the log files from an appliance into a single
file. It creates a directory named
cvLogFiles in the FTP root directory, where the combined log files are
stored as .txt files. The combined log file name is based on the appliance’s management IP address and
the timestamp of when the log was received. The filename format is:
IPaddress_year_month_day_hour_minutes_seconds.txt.
The ETEP maintains log files per log facility in addition to the combined file. The individual log files are
stored in
cvLogFiles\<managementIP> in the FTP root directory. The subdirectory name,
<managementIP>, is the ETEP’s management IP address. Log file names are based on the log facility,
such as audit.log, snmp.log, and pki.log. The log files have a .log extension and can be opened with any
text editor. Archived log files have a .gz extension and can be decompressed with gzip, WinZip, or 7-zip.
Unlike the concatenated file, the log facility log files are overwritten each time log files are extracted
from the appliance. To preserve a particular log file, rename it or move it to a different folder.
Log files are stored in the
cvLogFiles directory until you manually delete them. When EncrypTight is
uninstalled, the log files are not deleted.