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ETEMS Troubleshooting
234 EncrypTight User Guide
Working with the Application Log
The application log provides information about significant events and failures with EncrypTight. The
application log captures events specific to ETEMS and ETPM and their interaction with appliances. The
user ID associated with an event is recorded in the log.
The following types of events are recorded in the EncrypTight application log:
● Successful and failed attempts to log in to the EncrypTight application
● Communication attempts with the appliance: pushing configurations, status refreshes, reboot requests,
software upgrades, FTP file transfers
● Appliance additions or deletions from ETEMS
● Changes to ETEMS Preferences
● Telnet, SSH, or web interface connections to an appliance
● Communication failures between ETEMS and the appliance (unable to log in, connection timed out,
connection refused). See “Possible Problems and Solutions” on page 223 for suggested solutions to
these problems.
● Runtime exceptions, which occur when incorrect or corrupted data is sent by ETEMS, ETPM, or the
appliance. Contact customer support if you receive an error of this type.
EncrypTight provides several options for viewing application log events. You can view log events from
within EncrypTight, configure EncrypTight to send log events to a syslog server, or export the log as a
text file.
The EncrypTight application log is different from the appliance log, which captures events about the
operation of a particular appliance. To learn how to retrieve and view appliance logs, see “Retrieving
Appliance Log Files” on page 228.
Related topics:
● “Viewing the Application Log from within EncrypTight” on page 234
● “Sending Application Log Events to a Syslog Server” on page 235
● “Exporting the Application Log” on page 235
● “Setting Log Filters” on page 235
● “Other Application Log Actions” on page 236
● “ETPM Log Files” on page 241
Viewing the Application Log from within EncrypTight
You can view the log information on the screen to review recent application events and activity. You can
view the application log from ETEMS and ETPM.
To view the log information:
1 From either ETEMS or ETPM, click View > Application Log. The Log view opens to display the
most recent entries in the log. To view more detailed information about a specific entry, double-click
the entry.
2 To display the application log view in the foreground whenever a new event is written to the log, do
the following: