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Support Services
NCR S10XL Hot Plug Server User Guide E-7
Software support contract agreements are available to
support your local operating system environment. Ask
about these service products at the support center.
To place a software support call, follow these steps:
1.
Call the software support number you recorded
under the heading “NCR Support Phone Numbers”
earlier in this appendix. Note that after-hours calls
are subject to an extended coverage charge.
2.
Provide the following information to the support
associate:
• System/network handle
• Brief description of symptoms, including any
error messages or numbers displayed
• Your company name and address
• Name and telephone number of the person NCR
should contact about the problem
3.
A system analyst will return your call. Be prepared
to provide the following information:
• Operating system version
• Application module
• Application/program version
• The exact wording of the error message,
including the number, if applicable
Placing a Software
Support Call