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System Support Log
Hardware Records
E-8 NCR S10XL Hot Plug Server User Guide
Hardware Records
This section is for recording and maintaining hardware
performance and service records. These records allow
the system user and support associates to get important
information to ensure successful operation of the
system.
To maintain accurate records, it is essential that
you complete all customer entry portions of the
appropriate log when placing a support call.
There are different ways to maintain hardware records.
Discuss these different types of logs with your account
support associate. Then, set up the logs according to
your company’s needs. The descriptions below give
examples of several recording methods.
One Log for All Service
Maintain one Hardware Log for all service performed
on the system, including the CPU, hard drives,
peripheral drives, plotters, printers, other components,
and peripherals. Record all preventive maintenance,
service notes, and updates in this log.
One Log for The System and a Separate Log for
Each Peripheral Device
Maintain one Hardware Log for repair service,
preventive maintenance, support notes, and updates
that apply only to the CPU and the entire system.
Note:
Different Types of
Logs