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Contents
NCR S10XL Hot Plug Server User Guide ix
Preface ............................................................................E-1
Support Services ........................................................... E-3
System Numbers .................................................... E-3
NCR On-Site Hardware Support Services ........... E-4
NCR Support Phone Numbers ............................. E-4
Placing a Hardware Support Call ......................... E-5
Placing a Software Support Call ........................... E-7
Hardware Records ........................................................ E-8
Different Types of Logs .......................................... E-8
Software Records ........................................................ E-19
Current System Configuration ...................................E-33
Adapter Board Locations ..................................... E-33
System Equipment List .........................................E-33
Hardware Configuration Report ..........................E-33
Preventive Maintenance .............................................E-41
General Customer Preventive Maintenance
Guidelines .................................................E-42
General Customer Preventive Maintenance
Procedures .................................................E-43
Installation Records .....................................................E-49
Customer Support Agreement ...................................E-51
List of NCR Support Telephone Numbers ................E-53
NCR Faxback System ............................................E-53
United States Support ...........................................E-53
Other Areas Support .............................................E-54
Appendix E
System Support Log