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1.15 Optional Device Features
Feature Guide 105
1.15.5 Outgoing Message (OGM) for DISA/UCD
Description
An extension assigned as the operator or manager extension can record outgoing messages (OGMs) for
the following features:
Conditions
• This feature functions differently from personal/common BV OGMs used by the BV feature ( 1.15.7
Built-in Voice Message (BV)).
• To use this feature, "DISA" or "UCD" must be selected as the distribution method for the desired outside
(CO) line port ( CO Line Mode—Day/Night/Lunch [414-416]).
• The operator or manager can record a maximum of 32 messages (8 messages for DISA/UCD and 24
messages for 3-level AA).
• After recording messages, the operator or manager can also play them back for confirmation. In
addition, the operator or manager can erase messages for DISA/UCD.
• When the operator or manager tries to record or play back a message, he or she will hear an alarm
tone if the message channel is in use.
• When a call between 2 outside parties is established or when Automatic Configuration for Outside (CO)
Line Type is being executed, the operator or manager cannot record or play back a message.
• Prerecorded messages will not be cleared by a system restart. To clear them, use system programming
( Clear All OGMs of DISA/UCD [599]).
User Manual References
2.1.7 Changing System Settings Using Programming Mode
Feature Usage Details in
Direct Inward System
Access (DISA)
When a call arrives on a DISA line, the caller will hear
a DISA OGM.
• 1.15.6 Direct
Inward System
Access (DISA)
3-level Automated Attendant
(AA)
When the DISA AA service is active, the caller will
hear a DISA OGM. The DISA AA service supports up
to 3 levels of DISA OGMs.
• 1.15.6 Direct
Inward System
Access (DISA)
Uniform Call Distribution
(UCD)
When a call arrives at a UCD group and all extensions
in the group are busy, the caller will hear a UCD OGM
(
UCD Waiting Message [527]).
• 1.2.2 Uniform
Call Distribution
(UCD)