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1.12 Holding Features
90 Feature Guide
1.12 Holding Features
1.12.1 Call Hold
Description
An extension user can put a call on hold. The following Call Hold features are available:
Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.
Conditions
• Using the Call Hold feature, a PT user can have one intercom call and multiple outside (CO) line calls
on hold at the same time. To hold multiple intercom calls, the user should use the Call Park feature (
1.12.2 Call Park). Using the Call Hold feature, a single line telephone (SLT) user can have either one
intercom call or one outside (CO) line call on hold. To hold multiple calls, the user should use the Call
Park feature.
• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is
automatically disconnected.
• Music on Hold
Music, if available, is sent to the outside party on hold ( 1.12.4 Music on Hold). An internal audio
source, external audio source, or tone can be selected as the Music on Hold through system
programming ( Music on Hold [111]).
• Doorphone calls cannot be put on hold.
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time [200]), a ring
tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when
the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be
heard. Going off-hook after the hold recall time has expired automatically re-establishes the
conversation with the call on hold.
• SLT Hold Mode
It is possible to choose how to hold and transfer a call with an SLT, if the length of time that the Recall/
hookswitch is pressed is shorter than a specified duration ( Hookswitch Flash Timing Range [207]).
The following methods ( SLT Hold Mode [104]) are available:
Feature Description
General Call Hold Any extension user can retrieve a held call.
Exclusive Call Hold Only the proprietary telephone (PT) user who held the call can retrieve it.
Mode Hold Transfer to Extension
Hold-1
Pressing the Recall/hookswitch
+
Going on-hook
Pressing the Recall/hookswitch
+
Extension No.