Filter
Top Products
1.16 Caller ID Features
124 Feature Guide
1.16.2 Incoming Call Log
Description
When a call containing Caller ID information is received by an extension, the information is shown on the
telephone display, notifying the extension user of the caller's identity.
This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed
later or used to call that caller back.
There are 2 types of call log areas available in the PBX. One is the personal area, which stores logs of calls
received by each extension when a call arrives at a certain proprietary telephone (PT).
The other is the common area, which stores a log of calls arriving at multiple PTs or via the Direct Inward
System Access (DISA) Intercept Routing feature. Caller ID information can be logged by the following
methods:
• Logged automatically when no one answers calls.
• Logged automatically if an extension user presets logging of the caller's information when
answering calls.
• Logged manually by pressing the Caller ID Indication button during a conversation.
• Logged automatically when a caller leaves a voice message ( 1.15.7 Built-in Voice Message
(BV))
[Example]
Conditions
• Caller ID Indication—Personal/Common Button
A flexible CO button can be customised as a Caller ID Indication—Personal/Common button, and will
indicate the status of the Incoming Call Log for the extension, as shown below.
Light pattern Status of the corresponding call log
Red on There are new call records since the last time the call log was viewed.
Off There are no new call records in the call log, or the call log has been
already viewed.
Personal
Common
Caller ID Indication buttons
--- Date and time of call
--- Caller's name
--- Caller's number
Personal
Common
Caller ID Selection buttons
New:002 Old:001
--- Status* & number of logged calls
"New" is displayed for call records that have not previously been viewed;
"Old" is displayed for call records that have previously been viewed.
Both new and old call records are stored in each personal and common area.
*
002:JOHN WHITE
002: 0011223344
002: May15 10:23A
If the information is stored in record "002",