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1.11 Transferring Features
88 Feature Guide
1.11 Transferring Features
1.11.1 Call Transfer
Description
An extension user can transfer a call to another extension or to an outside party.
The following features are available:
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
Conditions
• System programming determines the extensions that are able to transfer calls to an outside party (
Call Transfer to CO Line [606]). Single line telephone (SLT) users cannot transfer calls to an outside
party.
• Transfer Recall for Call Transfer without Announcement
If the transfer destination extension does not answer within a preprogrammed time period ( Transfer
Recall Time [201]), the call will return to the extension that transferred the call. If there is no answer for
30 minutes after Transfer Recall starts, the call will be disconnected.
• Camp-on Transfer for Call Transfer without Announcement
Call Transfer without Announcement is possible while hearing a busy tone, or while hearing a ringback
tone after executing Busy Station Signalling (BSS). When the destination extension becomes idle, the
transferred call starts ringing automatically at that extension. This is called Camp-on Transfer.
• One-touch Transfer
Direct Station Selection (DSS) Console users and proprietary telephone (PT) users can hold an outside
(CO) line call and quickly transfer it to an extension by pressing the DSS button directly (
One-touch
Transfer Using a DSS Button [005]).
A flexible CO/DSS/MESSAGE button can also be customised as a DSS button.
• Music, if available, is sent to the held outside party while the call is being transferred ( 1.12.4 Music
on Hold). An internal audio source, external audio source, or tone can be selected as the Music on Hold
through system programming ( Music on Hold [111]).
• Outside (CO) Line Call Duration
If an outside (CO) line call is transferred to an outside party, the call duration will be restricted by a
system timer ( CO-to-CO Line Call Duration [205]). Both parties will hear a warning tone 15 seconds
before the timer expires ( 1.10.8 Outside (CO) Line Call Limitation). The extension that transferred
the call will also hear a ring tone or an alarm tone 50 seconds before the timer expires ( 1.12.1 Call
Hold). When the timer expires, the call is disconnected unless the extension joins the conversation
again.
• If a CPC (Calling Party Control) signal or reverse signal is received from an outside (CO) line, the
corresponding call between 2 outside parties will be disconnected.
Feature Transferring method
With Announcement Transfer is completed after announcing the transfer to the destination
party.
Without Announcement Transfer is completed without an announcement.
After dialling the destination extension number and hearing a ringback
tone or busy tone, the originator can replace the handset.