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1.17 Message Features
Feature Guide 127
1.17 Message Features
1.17.1 Message Waiting
Description
When an extension user calls another extension user who does not answer the call, he or she can leave a
message waiting indication. The appropriate button or lamp on the called extension user's telephone will
light, indicating that a call was missed, or a message recorded by the Voice Processing System (VPS) or
Built-in Voice Message (BV) feature is waiting. A MESSAGE button can be used to call the caller back or
listen to the message.
When a message is left for a proprietary telephone (PT), the MESSAGE button on it lights, or the Message/
Ringer Lamp turns red. Pressing the lit MESSAGE button while on-hook shows the caller's information as
shown below:
[Example]
Conditions
• System programming determines the single line telephones (SLTs) that can receive the message
waiting notifications left by another extension ( SLT Message Waiting [619]).
• If a user goes off-hook with an SLT that has messages waiting, a special dial tone (dial tone 3) will be
heard. The user can call a caller back or listen to the message by entering the Message Waiting Answer
feature number.
• Message for another extension Button
A flexible CO/Direct Station Selection (DSS) button can be customised as a Message for another
extension button. This button can be used on a PT that is allowed through system programming (
Message Waiting for Another Extension [618]) to access messages left for another extension or voice
messages stored in another extension's VPS mailbox.
• Message Waiting for Another Extension Lock
An extension user can lock or unlock message waiting indications to prevent others from viewing,
calling back or clearing message waiting indications left at his or her extension. The operator and
manager can override this lock to unlock it (Extension Lock—CANCEL ALL).
Even while this lock is on, the user can view, call back, or clear message waiting indications left at his
or her own extension.
• Both the calling extension and the called extension can cancel a notification after it has been left.
* This button is useful when, for example, the manager checks messages left for another
extension.
--- Extension no. and name of the person who left the message
This extension
Message/Message for another
extension buttons
Other extension*
105:Tom Smith