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1.12 Holding Features
Feature Guide 95
1.12.5 Consultation Hold
Description
When an extension user is on a call and performs Call Transfer ( 1.11.1 Call Transfer), Call Splitting (
1.12.3 Call Splitting), or tries to establish a conference call ( 1.13.1.2 Conference), the call is
automatically placed on consultation hold. When the operation is completed or cancelled, the consultation
hold is released.