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1.2 Receiving Group Features
Feature Guide 27
UCD Intercept Mode
When extensions in a UCD group are available but do not answer an outside (CO) line call within a
preprogrammed length of time ( UCD Ring Time before Intercept [525]), the PBX will handle the call in
one of the following ways according to system programming ( UCD Intercept Mode [524]):
a) Disconnect: The call is disconnected. If a UCD OGM is not played, the call will not be
disconnected until the caller goes on-hook.
b) Intercept: The call is directed to preprogrammed destinations ( Flexible Ringing—Day/Night/
Lunch [408-410]). The extensions that receive the redirected call ring for a preprogrammed time
period ( UCD Ring Time after Intercept [526]). When the timer expires, the call is disconnected.
If a UCD OGM is not played, the call will not be disconnected until the caller goes on-hook.
Conditions
• To use this feature, "UCD" must be selected as the distribution method for the desired outside (CO) line
port ( CO Line Mode—Day/Night/Lunch [414-416]).
• UCD OGM
It is possible to select the UCD OGM sent to the caller when a call arrives at a UCD group and all
extensions in the group are busy ( UCD Waiting Message [527]).
• The Log-in or Log-out status can be set for each extension ( 1.2.4 Log-in/Log-out). The last member
of a group cannot log out.
• FWD/DND Mode
When searching for an available extension, any extension that has set FWD—All Calls, FWD—Busy/
No Answer, or DND will be skipped ( 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)).
• UCD Busy Waiting Time
It is possible to assign the length of time ( UCD Busy Waiting Time [521]) the PBX holds an incoming
outside (CO) line call via the UCD feature when all extensions in the UCD group are busy, and to assign
the interval time between the repeated UCD OGMs ( UCD OGM Message Interval Time [522]).
Feature Guide References
1.1.1.2 Intercept Routing
1.12.4 Music on Hold
2.2.2 Group