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1.2 Receiving Group Features
Feature Guide 25
1.2.2 Uniform Call Distribution (UCD)
Description
Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group,
if that group has been assigned as a UCD group through system programming ( UCD Group [520]).
Available extensions are searched for in a circular fashion in numerical order. The UCD feature is particularly
helpful when a certain extension typically receives more calls than other extensions.
[Example of UCD Group]
The numbers found in circles below indicate calls and the order in which they arrived.
Queuing
When the destination extension is busy
or is logged out, the call waits in the
queue and a UCD OGM is sent to the
caller.
Calls arrive at the UCD group.
Call Distribution
Calls are distributed in
the numerical order of
the jacks.
Extn. A
receives the
first call.
Extn.
A
Extn.
B
Extn.
C
Extn.
D
3
When the second call
arrives at extn. B, the
third call will be
directed to extn. C.
UCD starts
searching
from extn. B
(Skips extn. A).