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HOT DRINK SETUP/PROGRAMMING GUIDE
November, 2002 Page - 18 6700001
Special rules exist to protect both the customer and the operator from loss.
First and foremost, the customer is protected because no drink is spoiled
nor money lost because a cup fails to fall to the cup station. The customer
is given every chance to get his original choice of cup size by trying at least
twice per ring to eject a cup. If two rings are available with the same cup
size, the system will alternately try to vend a cup from each ring until the
cup is delivered or both rings are placed out-of-service.
The operator is protected by the anti-jackpot program of the system. It is
con-ceivable that a customer could prevent cups from reaching the sensing
area of the cup station in order to steal the cups and then get his or her
money back for the vend. Under the PosiVend™ Anti-Jackpot system, the
operator can lose no more than two cups in a row per ring. Then that ring is
temporarily placed out-of-ser-vice both to protect the customer and to
discourage theft. The amount of time that the cup ring is out-of-service is
programmable from 0 to 99 minutes. After the time has elapsed, the cup ring
will return to service but the count of the two failures is kept. If the
previous problem was theft, then the next vend attempt from that ring will
be successful and the count of the two previous failures will be erased. If
the problem is an actual system failure, then the third failure will
permanently place that cup ring out of service until a service technician
visits the machine.
Alternate cup vends and mug vends still work as before. If a cup ring is out
of service due to PosiVend™ the alternate vend will only be from a selected
large cup to a small cup at the small cup price. An induced PosiVend™
failure cannot cause an alternate vend from a selected small cup to a large
cup at the small cup price. This protects the operator from customers trying
to get large cup drinks at a small cup price. (PosiVend™ will not
automatically switch to a different cup size in mid-vend because it cannot
be ensured that correct change will be returned for the new price.)
PosiVend™ can be turned off if desired, (See TURN POSIVEND™ ON OR
OFF page 49).