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Getting Started
Returning the Instrument for Service
3 Pack the instrument in the original shipping containers. Original
materials are available through any Agilent Technologies office. Or, use
the following guidelines:
• Wrap the instrument in antistatic plastic to reduce the possibility of
damage caused by electrostatic discharge.
• For instruments weighing less than 54 kg (120 lb), use a double-
walled, corrugated cardboard carton of 159 kg (350 lb) test strength.
• The carton must be large enough to allow approximately 7 cm
(3 inches) on all sides of the instrument for packing material, and
strong enough to accommodate the weight of the instrument.
• Surround the equipment with approximately 7 cm (3 inches) of pack-
ing material, to protect the instrument and prevent it from moving
in the carton. If packing foam is not available, the best alternative is
S.D-240 Air Cap™ from Sealed Air Corporation (Commerce, Califor-
nia 90001). Air Cap looks like a plastic sheet filled with air bubbles.
Use the pink (antistatic) Air Cap™ to reduce static electricity. Wrap-
ping the instrument several times in this material will protect the
instrument and prevent it from moving in the carton.
4 Seal the carton with strong nylon adhesive tape.
5 Mark the carton “FRAGILE, HANDLE WITH CARE”.
6 Retain copies of all shipping papers.