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The HBAnyware Utility User Manual Page 117
Troubleshooting
There are several circumstances in which your system may operate in an unexpected manner. The
Troubleshooting section explains many of these circumstances and offers one or more workarounds for
each situation.
General Situations
Table 11: General Situations
Situation Resolution
When attempting to start HBAnyware the
Web browser displays “Emulex
Corporation HBAnyware Demo of
HBAnyware WebStart web n.n.n.n...”
The document caching mechanism sometimes behaves
erratically if more than one version of Java Runtime is installed
on the browser client. There are two workarounds for this
problem:
• Exit the browser and restart it. HBAnyware with Web launch
should start successfully.
• Uninstall all non-essential versions of the Java Runtime.
HBAnyware Web Launch services require that only a single
version of the Java Runtime be installed on the browser
client. This single version should be JRE version 1.5 or
greater.
Operating Error Occurs When Attempting
to Run HBAnyware. When you attempt to
run the utility, an operating system error may
occur. The computer may freeze.
Reboot the system.
Cannot See Multiple Zones from the
Management Server. Cannot see multiple
zones on the same screen of my
management server running HBAnyware.
Provide a physical FC connection into each of the zones. For
each zone you want to see, connect an HBAnyware utility
enabled port into that zone.
Cannot See Other HBAs or Hosts.
Although HBAnyware is installed, only local
HBAs are visible. The other HBAs and hosts
in the SAN cannot be seen.
The utility uses in-band data communication, meaning that the
management server running the utility must have a physical FC
connection to the SAN. All the HBAs in the SAN will be visible if:
• The other servers have a FC connection to your zone of the
SAN. Check fabric zoning.
• For Solaris LPFC: All elxhbamgr processes are running on
the remote host. To check, enter ps -ef | grep elxhbamgr).
• All other HBAs are running HBAnyware and the appropriate
driver.
• The other HBAs are Emulex HBAs.
Note: HBAnyware must be running on all remote hosts that are
to be discovered and managed. Remote capabilities of
HBAnyware are subject to fabric zoning configuration.
Remote hosts to be discovered and managed by
HBAnyware must be in the same zone.