07_ContGeneral.fm Modified: 8/16/02
Template Version 1.0
GL-1020 Administrator’s Guide 231
CANNOT PING GL-1020 DEVICE
Problem Description
If the GL-1020 controller does not respond when you ping it,
there is a problem either with the network configuration or with
GL-1020 operation.
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact your TOSHIBA authorized dealer for further
assistance.
7 Check the startup page. Is the
MAC address part of the device
name?
Next
Step
¯
® Contact your
TOSHIBA
authorized dealer
for support.
8 Check link activities on the port
being used by the GL-1020
controller and the integrity of the
network cable, hub, or switch that
connects the GL-1020 to the
network. Replace any network
components that you can tell or
suspect are faulty.
End ®
Device Discovery (Continued)
Possible Cause Check Yes No
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