07_ContGeneral.fm Modified: 8/16/02
Template Version 1.0
234 GL-1020 Administrator’s Guide
Troubleshooting Checklist
Cannot Print From Client
Possible Cause Check Yes No
For
Instructions,
Go To...
Hardware Error
The copier is not
functioning properly
1 Is the copier functioning
normally? Do copy jobs output
properly?
Next
Step
¯
®
Copier
Maintenance
Calls on
page 242.
The copier is not
equipped with
specified
components
2 Check the Device page of
Top Acce ss. Are the options
specified for the job supported by
the hardware configuration? If
not, delete the job, install the
required components, and try
again.
Next
Step
¯
® Contact your
TOSHIBA
authorized
dealer for
support.
The copier is not
communicating with
the GL-1020
3Press PRINTER/NETWORK on the
copier’s LCD touch screen. Does
the Print main menu display?
Next
Step
¯
®
“Starting
Controller,
Please Wait” or
“Shut-down in
Progress, Please
Wait” Message
Appears on
page 239.
Network Error
The GL-1020 is not
properly configured
for the network.
4 Can you print jobs from other
client workstations?
Next
Step
¯
®
Cannot Print To
GL-1020 Device
on page 258.
NOTE: At this point, you have identified the problem is most likely related to a client-side error. Refer to
the section that applies to the client operating system you are trying to print from: the Windows
®
,
Macintosh, or Unix operating system.
Client Error (Windows
®
Platform)
The driver on the
client machine is not
mapped to the
correct printer port
5 Have you ever printed
successfully from this client
workstation?
Next
Step
¯
®
Driver Mapped
to Wrong Port on
page 274.
