07_TAErrors.fm Modified: 8/16/02
Template Version 1.0
GL-1020 Administrator’s Guide 265
TOPACCESS ERROR CONDITIONS
Cannot Interpret Message Log Errors
Problem Description
The Message Log page displays the list of error, warning, and
informational messages generated by the controller. By selecting
an individual entry in the Message Log, you can view the
information about the record, including the Date/Time, Severity,
Subsystem, Description, Location, and Data Path.
Corrective Action
For a complete list of Error Messages, refer to the table “Jobs Log
Status Messages.”
Changes Made to GL-1020 Settings Did Not Take Effect
Problem Description
Changes made to controller properties or copier attribute settings
did not take effect.
Corrective Action
Sometimes when you make changes to controller settings from
TopAccess, you may have to reboot the controller for the changes
to take effect. When you change copier attributes, you must turn
the copier off and back on again for the changes to take effect.
Jobs Log Status “Unserviceable”
Problem Description
Unless there is a hardware error, a job is considered
“unserviceable” if the controller does not support the features
selected for the job. This most often occurs when a non-
TOSHIBA driver is used to submit a job to the controller.
For example, it is possible to select an HP LaserJet driver in a
Windows
®
environment and direct it to the network port to which
the controller is attached. Since the default configuration is PCL,
the controller may not recognize that the print commands are
coming from a non-TOSHIBA driver and request services the
GL-1020 does not provide.
