07_ContNetworkErrors.fm Modified: 8/16/02
Template Version 1.0
256 GL-1020 Administrator’s Guide
CANNOT SEE GL-1020 DEVICE
Problem Description
After installing and configuring the GL-1020 controller, you
cannot see it on the network. This could be the result of controller
problems, but is more likely to be caused by network
configuration errors.
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact TOSHIBA’s authorized dealer for further
assistance.
Troubleshooting Checklist
Cannot Find GL-1020
Possible Cause Check Yes No
For
Instructions,
Go To...
Controller is
initializing and is not
online yet
1 Did a startup page print out? If
not, wait until the controller
comes online. Examine the
protocol settings that print out
on the startup page. Are they
correct?
Next
Step
¯
®
Modifying
Protocol Settings
using the Control
Panel on
page 42.
Controller is down
2 Are any error messages, such
as “Starting Controller. Please
wait.” displayed on the copier’s
control panel LCD?
®
Next
Step
¯
“Starting
Controller, Please
Wait” or “Shut-
down in Progress,
Please Wait”
Message Appears
on page 239.
