07_PrintPrinterDriverErrors.fm Modified: 8/16/02
Template Version 1.0
276 GL-1020 Administrator’s Guide
Cannot Remember Document Password
Problem Description
There is no way to obtain the Document Identification Number
(DIN) for a Private Print job after it has been sent. A private print
job remains in the queue until the correct Document Password is
entered.
Corrective Action
The end user must delete the job from the copier’s LCD touch
screen or through GL-DocMon and resubmit the Private Print job
using a new DIN. Encourage the user to write down the DIN so
they can enter it to retrieve their job from the copier’s control
panel.
Retrieval of Printer Configuration Failed
Problem Description
When accessing the printer properties, the system displayed
“Retrieval of printer configuration failed.”
Corrective Action
The printer driver cannot communicate with the controller. Verify
that the controller is running. If not, turn it on. Connect to the
controller via TopAccess. If you cannot connect, reboot the
controller. If it still fails, check the printer driver port assignment
and make sure it is correct.
