07_ContGeneral.fm Modified: 8/16/02
Template Version 1.0
232 GL-1020 Administrator’s Guide
Troubleshooting Checklist
Cannot Ping GL-1020
Possible Cause Check Yes No
For
Instructions,
Go To...
Networking
(protocol) limitations
or errors
1 Confirm that the TCP/IP protocol
suite is installed on the client
workstation.
Next
Step
¯
® The networking
section of your
operating system
documentation.
2 Look at the startup page and
confirm the TCP/IP settings are
correct. Is the IP Address entered
and valid? Are the Gateway and
Subnet settings correct?
Next
Step
¯
® Enter the correct
TCP/IP settings.
Refer to
Configuring
TCP/IP Protocol
Settings on
page 44.
3 Reboot the GL-1020 from the
LCD touch screen. Do not
physically power down the
controller. Once the controller
comes back online, check the
startup page that prints out. Are
the TCP/IP settings correct?
Next
Step
¯
® The settings are
not binding,
which could
indicate a NIC
installation issue.
Contact your
TOSHIBA
authorized dealer
for support.
4 Try to ping the GL-1020 again.
Did the GL-1020 respond to the
ping?
End
Next
Step
¯
Different and
unreachable
network segment
5 Can you ping the GL-1020 from
any other workstation within the
same network? If not,
the
GL-1020 may be assigned an IP
Address that is out of range or
invalid.
Next
Step
¯
® Please contact
your local
network
specialist for a
valid IP Address
for the GL-1020.
6 Can you ping to another
workstation within the same
network?
Next
Step
¯
® Check the
workstation’s
protocol settings
to make sure the
Gateway and
Subnet settings
are correct.
