07_ContHardwareErrors.fm Modified: 8/16/02
Template Version 1.0
240 GL-1020 Administrator’s Guide
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact your TOSHIBA authorized dealer for further
assistance.
Troubleshooting Checklist
Device Name Does Not Default
Problem Description
The first time the GL-1020 is powered on, it “detects” the MAC
address of the installed NIC, from which it derives the default
device name, GL<MACaddress>. However, if you have reason to
install a new NIC in the controller, the default device name is not
automatically detected again, which can cause network
connection errors.
Corrective Action
There are two ways to detect a newly installed NIC:
“Starting Controller, Please Wait”
Possible Cause Check Yes No
For
Instructions,
Go To...
Unsynchronized
communication
between the GL-1020
and the copier
1 Reboot the controller. Please be
patient. It can take several
minutes for the controller and
copier to fully initialize and
commence communication.
When the system comes back
online, is the “Starting Controller,
Please Wait” or “Shut-down in
Progress, Please Wait” message
still displayed?
Next
Step
¯
End TopAccess
online Help.
Corrupt GL-1020
software
2 Use the e-STUDIO GL-1020
Recovery CD-ROM to restore
required system files. When the
system comes back online, is the
“Starting Controller, Please Wait”
or “Shut-down in Progress,
Please Wait” message still
displayed?
Call End See the field
service guide.
