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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 2 Fault Descriptions
AAA Server Faults
EAP-FAST server
is not available
EAP-FAST Can be caused by any of the
following reasons:
• WLSE IP Address is not
configured as a NAS on
the server.
• Shared secret key does
not match the key
configured on the
server.
• Server is unreachable.
When this fault has been
cleared, the following
message displays:
EAP-MD5 server is
available
Manage Fault
Settings > AAA >
EAP-FAST >
Response Time
Check server configuration to
make sure that:
• WLSE IP address is
configured as NAS on the
server.
• Shared secret key matches the
key configured on the server
EAP-FAST server
is Degraded
EAP-FAST The fault threshold set for
the degraded state has been
exceeded.
When this fault has been
cleared, the following
message displays:
EAP-FAST server is OK
Manage Fault
Settings > AAA >
EAP-FAST >
Response Time
Verify that the fault threshold is set
correctly.
If the threshold is set correctly,
review your network to determine
the action necessary to clear the
fault condition.
EAP-FAST server
is Overloaded
EAP-FAST5 The fault threshold set for
the overloaded state has
been exceeded.
When this fault has been
cleared, the following
message displays:
EAP-FAST server is OK
Manage Fault
Settings > AAA >
EAP-FAST >
Response Time
Verify that the fault threshold is set
correctly.
If the threshold is set correctly,
review your network to determine
the action necessary to clear the
fault condition.
EAP-MD5 server is
not available
EAP-MD5 Can be caused by any of the
following reasons:
• WLSE IP Address is not
configured as a NAS on
the server.
• Shared secret key does
not match with the key
configured on the
server.
• Server is unreachable.
When this fault has been
cleared, the following
message displays:
EAP-MD5 server is
available
Manage Fault
Settings > AAA >
EAP-MD5 >
Response Time
Check the server configuration to
make sure that:
• The WLSE IP address is
configured as NAS on the
server.
• The shared secret key matches
the key configured on the
server
Table 2-6 AAA Server Faults (continued)
Fault Description Server Type Explanation Related Setting Recommended Action