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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Sites FAQs and Troubleshooting
• Q.When I select devices in the Assisted Site Survey Wizard, why are some shown in red?
• Q.When I’m using the Assisted Site Survey Wizard, why is the Next button disabled after I complete
step one?
• Q.In the Assisted Site Survey Wizard, why is Use Old Radio Scan Data disabled?
• Q.In the Assisted Site Survey Wizard, what does None mean in the Last Scan Time field?
• Q.In the Assisted Site Survey Wizard, why is the Next button disabled on the radio scan step?
• Q.Why did my radio scan job fail in the Assisted Site Survey Wizard?
• Q.When I’m using the Assisted Site Survey Wizard, the radio scan progress advances very slowly.
How long does it radio scan normally take?
• Q.Can I skip client walkabout in the Assisted Site Survey Wizard even though the number of data
shown is zero?
• Q.In the client walkabout step in the Assisted Site Survey Wizard, what is the Recall button for?
• Q.What is the difference between the Number of Location Data and Number of New Location Data
fields?
• Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple
channels in the channel list?
• Q.How long should the Constraints and Goals calculation step take in the Assisted Site Survey
Wizard?
• Q.Where can I see the result of the Constraints and Goals calculation in the Assisted Site Survey
Wizard?
• Q.If I don't like result of the Constraints and Goals calculation in the Assisted Site Survey Wizard,
what can I do?
• Q.When I apply the configuration in the Assisted Site Survey Wizard, where do I see the results?
• Q.In the last step of the Assisted Site Survey Wizard, why is the Next button disabled?
AP Radio Scan
• Q.How does AP Radio Scan affect an access point’s performance?
• Q.Is the WDS radio required to be up during an AP radio scan?
• Q.Is it necessary to do an AP radio scan after a firmware upgrade to get faster and better results?
Radio Parameter Generation
Q.When WLSE is trying to calculate new radio parameter generations, why do I get an error about
walkabout locations?
Location Manager
Q.
Is there is a size limitation for the building image that can be imported in Location Manager?
A.
Although there is no limit on the file size for each image, for the best performance we suggest that
the image file be less than 300KB and less than 1,000x1,000 pixels. For optimal performance, if the
image file was created using a graphic editing application, save the file for use as a “web image” if
possible.