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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Admin FAQs and Troubleshooting
• Symptom Cannot back up WLSE configuration to a remote server when using the secure file
transfer option.
• Symptom The ACS Failed Login Report link is missing.
• Symptom When using the MS NT Domain authentication module, the user could not log in by
using the domain password.
• Symptom The error message “AAA server not available” is falsely displayed for the following
built-in AAA server types: LEAP server, RADIUS server, PEAP server (applies to WLSE Express
only).
• Symptom In a redundant cluster, faults cannot be created or cleared, and there may be other
symptoms. The daemons.log file contains the following messages, which indicate a virtual machine
crash.
• Symptom Both WLSEs in an HA pair are claiming the same VIP address.
• Symptom The Device Interaction field is empty when I try to test my Telnet/SSH credentials using
the Telnet/SSH Tool under Admin > Appliance > Connectivity Tools.
Symptom After adding users to an external authentication server and configuring the authentication
module on the WLSE, users cannot log in to the WLSE.
Possible Cause Users do not have local accounts on the WLSE.
Recommended Action All users must have local accounts on the WLSE. Each user on the external
authentication server must have a local user account matching that username. Set up the local
accounts under Admin > User Admin > Manage Users.
Symptom Users cannot log in after failure of the alternative authentication source.
Possible Cause The WLSE falls back to the Local authentication module.
Recommended Action
–
Users can log in using their local passwords.
–
The system administrator can log in using the admin log in.
–
All users with CLI access can log in using the CLI.
–
If you still cannot log in, follow the procedure on recovering from the loss of all admin
passwords in the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13.
Symptom Some users are not listed under User Admin > Manage Users.
Possible Cause Only the creator of a user can view that user’s name in the list. However, the admin
user and any user with the System Administration role can view all users.
Recommended Action None.