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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Devices FAQs and Troubleshooting
Symptom There is a time discrepancy in the scheduled discovery jobs.
Possible Cause The local or system time is not set correctly on the WLSE.
Recommended Action
a.
Reset the WLSE system time (UTC) using CLI commands as follows:
Enter services stop to stop services.
Enter the clock command to reset the time.
Enter services start to restart the services.
b. Set the local browser time. Select Admin > Appliance > Time/NTP/Name/Webtimeout.
Symptom The SNMP Query Authorization Exception is recorded in the discovery log.
Possible Cause The community string on the access point does not have admin and firmware rights.
Recommended Action In the configuration template or on the access point, assign the missing rights
to the community string. For more information, see the information on setting up devices in the
online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.
Symptom An error message appears in the discovery run log.
Table 1-1 Discovery Run Log Messages
Message Possible Cause Recommended Action
No seeds defined.
Although discovery is
initially enabled and runs
every 24 hours, it will not
run unless you add seed
devices.
See the online help or the User Guide for the
CiscoWorks Wireless LAN Solution Engine,
Release 2.13.
Inventory collection
was not run for
updated devices, run
on-demand inventory
or wait for the next
scheduled inventory
An automatic inventory does
not run for rediscovered
devices.
Run an on-demand inventory or wait for the
next scheduled inventory. See the online help
or the User Guide for the CiscoWorks Wireless
LAN Solution Engine, Release 2.13.
IP conflict for
ip_address
(
hostname
).
Identifier or
ethernet MAC is
identifier or MAC
address
. A device
already exists under
this IP address. If
the original device
was replaced, please
delete it first and
run discovery again.
A newly discovered device
has the same IP address as a
previously discovered
device. The new device will
not be discovered until the
conflict is resolved. The
identifier shown is for the
previously discovered
device. For access points,
the identifier shown is the
Ethernet MAC address.
If you want both devices to be managed,
assign a different IP address to the newly
discovered device. If you substituted a new
device for a previous device and want to retain
the IP address, delete the old device. In either
case, run discovery again or wait for the next
scheduled discovery. See the online help or
the User Guide for the CiscoWorks Wireless
LAN Solution Engine, Release 2.13.