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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
Symptom The system time or date is incorrect.
Possible Cause
–
NTP is misconfigured.
–
The system clock is set incorrectly.
Recommended Action Make sure NTP is configured correctly and that the system clock is set
correctly.
For information about maintaining the system time and date, see the User Guide for the CiscoWorks
Wireless LAN Solution Engine, Release 2.13. You can access a PDF version of this guide by clicking
View PDF in the WLSE’s online help.
Symptom The system cannot boot from the hard drive during a reboot.
Possible Cause
–
The disk has a physical error.
–
The disk image is corrupted.
Recommended Action If the WLSE cannot boot from the hard drive, the hard drive needs to be
reimaged. Use the Recovery CD to reimage your WLSE. For more information, see the User Guide
for the CiscoWorks Wireless LAN Solution Engine, Release 2.13. You can access a PDF version of
this guide by clicking View PDF in the WLSE’s online help.
Symptom Cannot connect to system with Telnet or Telnet interaction is slow.
Possible Cause
–
Telnet is disabled or configured incorrectly.
–
The WLSE cannot recognize host names.
If you are not using name recognition, slow or non-existent telnet interaction is an expected
problem.
Note Telnet is disabled by default. SSH is enabled by default.
Recommended Action
If the problem is not the network, perform the following steps. Connect to the console port if you
cannot Telnet to the WLSE.
1. Check the Telnet settings to be sure Telnet is enabled and configured correctly. For more
information, see the following
To check the Telnet settings, or to enable or disable Telnet on specific domains or IP addresses,
use the telnetenable CLI command. For more information on this command, see the User Guide
for the CiscoWorks Wireless LAN Solution Engine, Release 2.13. You can access a PDF version
of this guide by clicking View PDF in the WLSE’s online help
To enable or disable Telnet on individual ports, use the firewall CLI command. For more
information on this command, see the User Guide for the CiscoWorks Wireless LAN Solution
Engine, Release 2.13. You can access a PDF version of this guide by clicking View PDF in the
WLSE’s online help