Filter
Top Products
1-59
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Admin FAQs and Troubleshooting
Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository located
on a Windows XP machine, the progress bar does not appear in the Install Software Updates window.
This problem also occurs when you use Internet Explorer 6.0 and a Windows XP system as a client to
install a new image on a WLSE.
Possible Cause The Internet Explorer 6.0 browser on Windows XP does not come with the Java
plug-in installed.
Recommended Action Before using a Windows XP machine as a remote repository to update WLSE
software, review the Readme file that accompanies the software image on Cisco.com.
Symptom Cannot back up the WLSE configuration to a Windows 2000 or Windows XP Server.
Possible Cause The backup directory is not writable.
Recommended Action Set the directory to UNIX mode and make it write-enabled. For more
information, see the backup and restore instructions in the online help or the User Guide for the
CiscoWorks Wireless LAN Solution Engine, 2.13.
Symptom Cannot back up WLSE configuration to a remote server when using the secure file transfer
option.
Possible Cause The shared key has changed on the remote server.
Recommended Action If you are sure this is a legitimate change, use the clearbackuphosts CLI
command to clear the key that is stored on the WLSE. Then, rerun the backup.
Symptom The ACS Failed Login Report link is missing.
Possible Cause Someone has deleted the link.
Recommended Action This link requires a special procedure for recreating it. See the online help for
the Links feature or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.13
on Cisco.com.
Symptom When using the MS NT Domain authentication module, the user could not log in by using the
domain password.
Possible Cause The incorrect hostname format may be entered for the primary domain controller
Recommended Action When entering the hostname for the domain controllers, you must use the
WINS name (simple hostname) instead of an IP address or a fully qualified domain name.
Symptom If a redundant pair of WLSE Express systems are configured as active AAA RADIUS server
and standby AAA RADIUS server and subsequently configured to be monitored by the WLSE, the “HA
Standby AAA radius server Not Available” fault is generated and then clears shortly afterward.
This fault is generated at synchronization and failover whenever the standby AAA RADIUS server goes
down.