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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 2 Fault Descriptions
Radio Interface Faults
Appeared up|down.
Compensated for by
Up/Down radio(s).
The indicated radio appeared up or
down on this AP, so other radios
were modified to maintain
coverage.
After self healing has been applied
to the other AP, this fault indicates
the radio that had the failure.
Radio Manager > Self
Healing > Finish
Display the Self Healing fault details
page, then select the document with
the eyeglasses. A list of radios with
the old and new power settings is
displayed. These radios can
compensate for the downed or
recovered radio. If self healing is
configured to automatically apply
changes, then these are the values
that were applied. If self healing is
configured for manual application of
the compensation calculations, then
the recommended values are shown
with an option to apply them to the
indicated radios.
Check the radio to determine why it
is down and resolve the problem.
Broadcast SSID is
enabled.
The broadcast mode for the SSID
on the interface has been disabled.
When this fault is cleared, the
following message displays:
Broadcast SSID is disabled.
Manage Fault
Settings >
Radio-802.11x
Policies > Broadcast
Disabled
Log in to the access point and disable
the broadcast mode.
Broadcast is enabled for
Radio-x SSID ssid fault.
An SSID, which you do not want
broadcast, is being broadcast.
When this fault is cleared, the
following message displays:
Broadcast is disabled for Radio-x
SSID ssid fault.
Manage Fault
Settings >
Radio-802.11x
Policies > Broadcast
SSID
Log in to the access point and make
sure that the that the SSID, which is
in WLSE’s “Do not Broadcast SSID”
list is not selected for Broadcast on
the access point.
Client association rate
is Degraded number per
minute
The fault threshold set for the
degraded state has been exceeded.
When this fault is cleared, the
following message displays: Client
association rate is OK.
Manage Fault
Settings >
Radio-802.11x
Thresholds >
Association Rate
Verify that the fault threshold is set
correctly.
If the threshold is set correctly,
review your network to determine the
action necessary to clear the fault
condition.
Client association rate
is Overloaded number
per minute
The fault threshold set for the
overloaded state has been
exceeded.
When this fault is cleared, the
following message displays: Client
association rate is OK.
Compensation
determination is in
progress
The WLSE determined that a radio
was down or back up. Self Healing
is attempting to compensate for the
failed or recovered radio.
Not applicable. There is no action necessary; Self
Healing is attempting to adjust the
power on other neighboring radios
(which can be on other floors) to
maintain coverage.
Table 2-2 Radio Interface Faults (continued)
Fault Description Explanation Related Setting Recommended Action