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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Firmware FAQs and Troubleshooting
Symptom An SCP job fails with username having 15 privilege.
Possible Cause If the device is having the following configuration:
aaa new-model
no aaa authentication login default
no aaa authorization exec default
Logging in with privilege 15 username/password, requires that the enable secret/password be
entered in exec mode.
Recommended Action Configure the authentication to use local or server level authentication.
Firmware FAQs and Troubleshooting
• Firmware FAQs, page 1-27
• Firmware Troubleshooting, page 1-28
Firmware FAQs
• Q.I have an AP 1232, but under Firmware > Images > Import, there is no AP1232 Device Type to
select. Which one should I choose?
• Q.How can firmware images be imported?
• Q.Are firmware jobs run by using both HTTP and SNMP?
• Q.What kinds of job logs are available?
• Q.How many devices can I have in one firmware job?
• Q.Can I give a firmware job a name that is used for a configuration or radio management job?
Q.
I have an AP 1232, but under Firmware > Images > Import, there is no AP1232 Device Type to
select. Which one should I choose?
A.
AP1210.
Q.
How can firmware images be imported?
A.
Firmware images can be imported to WLSE from the desktop as well as Cisco.com. While importing
any image from Cisco.com, the WLSE reads the version string and the device type for the image
attributes. For imports from the desktop, you must make sure that the version and the device type
strings are correctly entered in the image attributes.
Q.
Are firmware jobs run by using both HTTP and SNMP?
A.
No. Firmware upgrades use SNMP only. Make sure the following setup parameters are in place
before running the upgrade job:
SNMP credentials for the device (with admin and firmware privileges on the AP) must match those
entered on the WLSE SNMP device credentials screen.