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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Configuration FAQs and Troubleshooting
Configuration Troubleshooting
This section provides the following troubleshooting information:
• Symptom When I perform a configuration update to the startup-configuration of a device, the
device becomes unreachable.
• Symptom Configuration jobs fail when the hostname command is used in the Custom Values page.
• Symptom The WLSE will not save a newly-created configuration template.
• Symptom A configuration job fails using a template imported from an IOS access point.
• Symptom The banner command in an IOS custom template fails or is incomplete.
• Symptom An IOS template job failed.
• Symptom Configuration jobs fail because the Telnet/SSH credentials are not valid, even though
credentials have been entered on the WLSE.
• Symptom Access points do not get the expected configuration applied from an auto-managed
configuration template.
• Symptom An SCP job fails with username having 15 privilege.
Symptom When I perform a configuration update to the startup-configuration of a device, the device
becomes unreachable.
Possible Cause The template is missing the Integrated Routing and Bridging configurations.
Recommended Action Edit the template and add the following configuration to Custom Value page:
bridge irb
interface FastEthernet0
bridge-group 1
bridge 1 route ip
Symptom Configuration jobs fail when the hostname command is used in the Custom Values page.
Possible Cause If the template is configured to disable Telnet or SSH using the Services >
Telnet/SSH page, and if the hostname command precedes the enabling of Telnet or SSH in the
Custom Values page, the configuration job will fail after applying the hostname command.
Recommended Action Enter the hostname command as the last command in the Custom Values page.
Symptom The WLSE will not save a newly-created configuration template.
Possible Cause The popup blocker on the Web interface has not been disabled.
Recommended Action Disable popup-blocking software or add the WLSE to the “allow” list.