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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Sites FAQs and Troubleshooting
Q.
When I’m using the Assisted Site Survey Wizard, why is the Next button disabled after I complete
step one?
A.
You have not selected any acceptable devices that are required for the next step. If any of the selected
devices are shown in red, you need to deselect them before you can go to the next step.
Q.
In the Assisted Site Survey Wizard, why is Use Old Radio Scan Data disabled?
A.
You might not have previously run radio scan for the selected devices. You must start a new radio
scan.
Q.
In the Assisted Site Survey Wizard, what does None mean in the Last Scan Time field?
A.
The selected device was not included in a previous radio scan.
Q.
In the Assisted Site Survey Wizard, why is the Next button disabled on the radio scan step?
A.
You need to run radio scan by clicking Start. When the radio scan is complete, you will be able to
click Next.
Q.
Why did my radio scan job fail in the Assisted Site Survey Wizard?
A.
Look at the log window to find out exact failure cause. If radio scan failed:
–
Make sure the devices have the correct setup for WDS. Also verify that WDS is authenticated
to WLSE and that WDS has an IP address pointing to WLSE.
–
Make sure the devices have the correct SNMP read/write community strings that match the
WLSE setting.
Q.
When I’m using the Assisted Site Survey Wizard, the radio scan progress advances very slowly. How
long does it radio scan normally take?
A.
Radio scan normally takes about 5 to 10 minutes to complete. If you suspect the program has stalled,
check its status by selecting Radio Manager > AP Radio Scan and viewing the progress of the job.
Q.
Can I skip client walkabout in the Assisted Site Survey Wizard even though the number of data
shown is zero?
A.
Yes, you can skip client walkabout. However, performing a client walkabout will generate better
parameters for your wireless network.
Q.
In the client walkabout step in the Assisted Site Survey Wizard, what is the Recall button for?
A.
You can click Recall to display a list of the last five client MAC addresses that were used for the
previous client walkabout. To retrieve a previously used MAC address, click Recall and select a
MAC address from the list.
Q.
What is the difference between the Number of Location Data and Number of New Location Data
fields?
A.
Number of Location Data is the total number of data found by client walkabout for the current
session plus any previous sessions. Number of New Location Data is the total number of data found
by client walkabout for the current session only. The numbers in these two fields can increase at the
same time during a client walkabout.