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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 2 Fault Descriptions
Access Point /Bridge Faults
Device was not
reachable via SNMP
The SNMP Agent could be down.
Using the SNMP threshold setting,
you configure the WLSE to poll the
sysUpTime MIB object periodically.
If at any time the WLSE fails to poll
this MIB object, the WLSE generates
this fault.
Also, if while polling any other MIB
objects for other fault policies or
thresholds associated with the
device, the WLSE observes the
device is SNMP unreachable, it
generates this fault.
And lastly, during rediscovery if a
previously-discovered device is
found to be SNMP unreachable, the
WLSE generate this fault.
When this fault is cleared, the
following message displays: Device
was reachable via SNMP.
Manage Fault
Settings > Access
Point/Bridge
Thresholds >
SNMP Reachable
Make sure SNMP is enabled on the
device and that the agent is not down.
Take a MIB walk of the device and
ensure that the sysUpTime returns a
non-zero value, which indicates that
the device is reachable.
The SNMP community string in the
access point has been changed, and
then a discovery job is run.
Not applicable. Change the SNMP community string
on the WLSE to match the new
community string on the access point,
then run discovery again.
EAP per SSID for
Cisco-Supplicant is
disabled
The Network EAP or the Open
authentication is disabled on this
SSID.
When this fault is cleared, the
following message displays: EAP per
SSID for Cisco Supplicant is
enabled.
Manage Fault
Settings > Access
Point/Bridge
Policies > EAP Per
SSID Enforced for
Cisco-
Supplicant
Log in to the access point and enable
both Network EAP and Open
authentication on that SSID.
EAP per SSID for
Non-Cisco-Supplicant
is disabled
The Network EAP or the Open
authentication is disabled on this
SSID.
When this fault is cleared, the
following message displays: EAP per
SSID for Non-Cisco Supplicant is
enabled.
Manage Fault
Settings > Access
Point/Bridge
Policies > EAP Per
SSID Enforced for
Non-Cisco-
Supplicant
Log in to the access point and enable
both Network EAP and Open
authentication on that SSID.
EAP per SSID for
Mixed-Cisco-Supplican
t is disabled
The Network EAP or the Open
authentication is disabled on this
SSID.
When this fault is cleared, the
following message displays: EAP per
SSID for Cisco Supplicant is
enabled.
Manage Fault
Settings > Access
Point/Bridge
Policies > EAP Per
SSID Enforced for
Mixed-Cisco-
Supplicant
Log in to the access point and enable
both Network EAP and Open
authentication on that SSID.
Table 2-1 Access Point Faults (continued)
Fault Description Explanation Related Setting Recommended Action