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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Sites FAQs and Troubleshooting
Symptom My clients are not being authenticated through WDS.
Possible Cause You have not created a server group on the WDS for client authentication.
Recommended Action To create a server group on the WDS for client authentication, you can use the
AP CLI, the AP web interface, or the WLSE configuration templates for an AP-WDS, or the WLSM
CLI for a WLSM-WDS. For more information, see the device setup information in the online help
or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.
Symptom The Verify RM Capability tool reports the following error: WLSE-WDS Authentication
Test—Failed. FreeRadius 1.5 is being used for authentication.
Possible Cause If the command show wlccp wnm status on the WDS does not show SECURITY
KEYS SETUP, then the issue is probably a known problem with FreeRADIUS. FreeRADIUS
requires a patch to be fully compliant with Cisco LEAP.
Recommended Action You can download this patch from:
http://lists.freeradius.org/pipermail/freeradius-users/2004-October/037017.html
Symptom Self Healing is taking a very long time to complete.
Possible Cause Self-Healing compensation is on a per-building basis. If you have too many APs per
building, for example, 200 APs, Self Healing computation can take a long time and, in extreme cases
cases, the WLSE might run out of memory. It is recommended that you do not have more than 200
APs in one building.
Recommended Action If your building has more than 200 APs, create multiple logical buildings so
that no one building has more than 200 APs.
Sites FAQs and Troubleshooting
• Sites FAQs
• Sites Troubleshooting
Sites FAQs
Location Manager
• Q.Is there is a size limitation for the building image that can be imported in Location Manager?
• Q.Why does Location Manager show a coverage map for an AP based on the configured transmit
power setting even when the radios are shut down?
• Q.In Location Manager > Rogue > Unknown Radio List, why does the Switch IP Address field say
Unknown?
Assisted Site survey Wizard
• Q.Why don’t I see the building or floor node in the device tree in the Assisted Site Survey Wizard?
• Q.Why don't I see the device that I am looking for in the Assisted Site Survey device tree?