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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Devices FAQs and Troubleshooting
Devices Troubleshooting
This section contains the following troubleshooting information:
Discovery/Device Management Troubleshooting
• Symptom Devices were discovered but are not displayed in the GUI; for example, in Reports.
• Symptom There is a time discrepancy in the scheduled discovery jobs.
• Symptom The SNMP Query Authorization Exception is recorded in the discovery log.
• Symptom An error message appears in the discovery run log.
• Symptom An IOS access point configured with an iee802dot11 view is not discovered.
• Symptom When importing or exporting devices from an RME server, the message “Failed to
connect to server. WLSE will try to connect as RME 4.0.” appears.
• Symptom After changing the device name format, device names are not updated in the device tree.
• Symptom After creating a customized device name format, truncation of device names in displays
such as device trees makes it difficult or impossible to distinguish one device from another.
• Symptom Instead of a proper device name or IP address, the WLSE is displaying device names as
%dns%, %hostname%, or %description%.
• Symptom After a device is moved from unmanaged to managed, the name format is not applied.
• Symptom The IP address of a device was changed, but the Device Details display does not reflect
this change.
• Symptom When trying to discover a WLSM, the error message “device is not supported” is listed
in the discovery log.
• Symptom AP 1230 and AP 1231 are not shown in WLSE displays.
Inventory Troubleshooting
• Symptom Frequent client inventories are causing too much network traffic or degrading WLSE
performance.
• Symptom Inventory is taking longer than expected and a message about no logs available appears
in the inventory log.
AAA Server Troubleshooting
• Symptom The name of an AAA server is displayed as %hostname% instead of the name entered
by the user when the AAA server was added.
Symptom Devices were discovered but are not displayed in the GUI; for example, in Reports.
Possible Cause The devices have not been moved to the Managed state.
Recommended Action Select Devices > Discover > Managed Devices. Move the devices from New
or Unmanaged to Managed.
Intermediate switches with no access points directly connected to them are shown to be discovered
in the Devices > Discover > DISCOVERY > Logs but will not show up in Devices > Discover >
Managed Devices > Manage/Unmanage.