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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Sites FAQs and Troubleshooting
Radio Parameter Generation
Q.
When WLSE is trying to calculate new radio parameter generations, why do I get an error about
walkabout locations?
A.
Before WLSE can generate radio parameters, you must have previously collected client walkabout
data or you must have defined the dimensions of your building and floor(s). If you receive an error,
make sure you have entered the correct building and floor dimensions using the Building and Floor
Edit Tool in Location Manager and then try running the parameter generation again.
Sites Troubleshooting
This section contains the following troubleshooting information:
• Symptom Location Manager does not display the location of an AP I know to be a rogue because
the AP is reported to be in an unknown location.
• Symptom After completing the Assisted Site Survey, Location Manager did not update to include
the applied configurations.
• Symptom It takes a very long time to import a building or floor image in to Location Manager.
• Symptom AP coverage is not displaying in Location Manager .
• Symptom When selecting View > Radio Band > Show 2.4 GHz, Location Manager does not refresh
to show the 2.4 GHz radios.
• Symptom The Location Manager cannot be launched when using the Mozilla browser.
• Symptom ERROR: Aborting execution of AP Scanning task because there are no applicable Radio
Interfaces that can participate.
• Symptom I've upgraded WLSE but Location Manager seems to be previous version.
• Symptom I've downgraded WLSE to older version, but when I launch Location Manager, it still
seems to be the newer version.
Symptom Location Manager does not display the location of an AP I know to be a rogue because the AP
is reported to be in an unknown location.
Possible Cause The rogue AP was detected by APs whose locations were not specified in Location
Manager, or the locations of the reporting APs were specified after the detection of the rogue AP.
Recommended Action In the Unknown Radio List window, determine which APs reported the
detection. Make sure you have placed the reporting APs on a particular floor in Location Manager.
Turn on Radio Monitoring for the reporting APs and after they detect the same rogue AP, the
possible location of the rogue AP will be available.
Symptom After completing the Assisted Site Survey, Location Manager did not update to include the
applied configurations.
Possible Cause You did not refresh the Location Manager window.
Recommended Action In the Location Manager window, select View > Refresh Data.