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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Devices FAQs and Troubleshooting
Symptom An IOS access point configured with an iee802dot11 view is not discovered.
Possible Cause The community string should be configured with an ISO view.
Recommended Action
1. In the Web interface of the AP, select Services > SNMP.
2. Select the Read/Write community string associated with an iee802dot11 view. In the Object
Identifier field, enter “iso.” Select Read-Only or Read-Write and click Apply.
3. On the WLSE, select Devices > Discover > DISCOVER > Advanced Options. Make sure
auto-manage is enabled.
4. Run discovery on the device, using the community string that has the ISO view.
Result: The WLSE discovers the device and places it in the Managed folder.
Symptom When importing or exporting devices from an RME server, the message “Failed to connect to
server. WLSE will try to connect as RME 4.0.” appears.
Possible Cause WLSE tried to connect to the server by using the current mechanism. That method
failed, so the WLSE connected by using the RME 4.0 mechanism.
Recommended Action The import or export has probably succeeded, but you should check the final
job status to make sure (Devices > Discover > DISCOVER > Logs).
Symptom After changing the device name format, device names are not updated in the device tree.
Possible Cause If there are many devices in the device tree, it may take some time to perform the
update and the page may not automatically be refreshed.
Recommended Action Navigate to some other screen and then return to the device tree. The device
tree will be updated correctly to the new name format.
Unable to auto-manage
device: x.x.x.x due
to MAC filter values
or time period for
auto-management has
expired.
A new device is being
discovered but could not be
auto-managed because the
MAC filter values exclude
the device or the time period
selected for
auto-management has
expired.
See the online help or the User Guide for the
CiscoWorks Wireless LAN Solution Engine,
Release 2.13.
Table 1-1 Discovery Run Log Messages (continued)
Message Possible Cause Recommended Action