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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
OL-8376-01
Chapter 1 FAQs and Troubleshooting
Firmware FAQs and Troubleshooting
For more information on updating firmware, see the User Guide for the CiscoWorks Wireless LAN
Solution Engine, 2.13. You can access a PDF version of this guide by clicking View PDF in the
WLSE’s online help.
Symptom An SNMP job fails.
Possible Cause The read community string does not have sufficient permissions.
Recommended Action The access point must have a user with at least SNMP, FIRMWARE, and
ADMIN permissions for read-only access.
Symptom When downloading firmware from Cisco.com, an error message about cryptography
permissions appears.
Possible Cause The first time you attempt to download firmware, the WLSE displays this message:
Error while selecting or displaying image details. Please log into cisco.com and make
sure your username has acknowledged cryptography permissions for downloading IOS
images
.
Recommended Action Log into Cisco.com and acknowledge the cryptography permissions. After you
have acknowledged these permissions, you can import IOS images to the WLSE.
Symptom When downloading firmware from Cisco.com, an error message about connectivity failure
appears.
Possible Cause DNS is not configured on the WLSE.
Recommended Action Configure DNS on the WLSE and make sure the WLSE can resolve the
cisco.com domain name. For information about configuring DNS, see the User Guide for the
CiscoWorks Wireless LAN Solution Engine, Release 2.13 or the Installation and Configuration Guide
for your hardware.
Symptom Firmware jobs fail because the Telnet/SSH credentials are not valid.
Possible Cause The credentials entered on the WLSE do not exactly match the data entered in
Devices > Discovery > Device Credentials > Telnet/SSH User/Password.
Recommended Action Make sure that the Telnet/SSH credentials data entered on the WLSE show the
correct device login response. Match the device login sequence with the credential fields as follows.